Shipping Policy

DressHost.com is committed to delivering your orders promptly and efficiently. Please review our shipping policy carefully.

Shipping Rates and Methods

1. Standard Shipping: Standard shipping, including estimated delivery time-frames and cost.
2. Expedited Shipping: Expedited shipping options, including delivery time-frames and cost.
3. Free Shipping: We offer free standard shipping on orders over specified amount within a specified region or country.

Order Processing
  • All orders are processed within 30 business days (excluding weekends and holidays).
  • You will receive a confirmation email with tracking information once your order is processed and shipped.
International Shipping
  • We currently ship to the following countries: International shipping rates vary based on destination and order size. Additional duties and taxes may apply and are the customer’s responsibility.
  • Delivery times for international orders are estimated based on location and may be subject to delays due to customs processing.
Tracking Your Order
  • You can track your order using the tracking number in your shipping confirmation email. Visit shipping carrier’s website and enter your tracking number to view the latest status of your shipment.
Shipping Delays
  • While we strive to ensure timely delivery, unforeseen circumstances such as adverse weather, natural disasters, or customs delays may affect delivery times. We appreciate your understanding and patience in these cases.
  • If your order is significantly delayed, please contact our customer support team at support@dresshost.com for assistance.

Return Policy

At DressHost.com, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you can return it in accordance with our return policy outlined below.

Eligibility for Returns
  • Items must be returned within 30 days from delivery.
  • Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
  • Sale and Clearance items may not be eligible for returns or may have specific return restrictions unless stated otherwise.

Non-Returnable Items

  • Certain items are non-returnable for hygiene and safety reasons, including but not limited to:  non-returnable items, such as underwear, swimwear, earrings.
Return Process
  1. Request a Return: Contact our customer service team at: support@dresshost.com to initiate a return. Provide your order number and reason for the return.
  2. Receive Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
  3. Ship the Item: Pack the item securely in its original packaging and include the Return Authorization Number. Ship the item to the address provided in the return instructions.
  4. Inspection and Refund: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. A refund will be processed to your original payment method within 30 business days if approved.
Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping method to ensure your return is received.

Exchanges

If you wish to exchange an item for a different size or colour, please contact our customer service team at support@dresshost.com We will process the exchange based on product availability. If the desired item is unavailable, we will issue a refund.

Refund Processing Time

Refunds will be processed within 30 business days of receiving and inspecting the returned item. Depending on your payment method, the refund may take additional time to reflect in your account.

Contact  Us

If you have any questions or need further assistance with our Shipping & Return Policy, please get in touch with us at:

DressHost.com Customer Support
Email: support@dresshost.com